Logistics ERP holds your rates, clients, shipments and invoices. This page explains where that data is stored, who can reach it, how our Windows software is signed, and what we do and do not promise.
Last reviewed 16 October 2026
Your data lives in Google Cloud Firestore. Every record carries the id of the company it belongs to, and our servers use that id to decide who may see it.
Each client company has its own set of documents: company profile, users, settings, numbering, rates and transactions. Every document is marked with the company that owns it. When your users sync, the server sends only the documents marked for your company.
No browser, phone or ERP installation of yours connects to the database. All data passes through our own server applications, which check who is signed in before they read anything. The website's public sign-in key opens no data.
Every connection to the ERP, the Client Portal and this website uses HTTPS. Google Cloud encrypts the stored data on disk. Keys for payments and other services are kept in Google Secret Manager, never in the software we ship.
The database can be restored to any minute of the last 7 days, and a full backup is taken every week. Backups stay in the EU, in storage that is closed to the public.
The database and every server application run on Google Cloud in Belgium and the Netherlands.
| Part | Runs on | Location |
|---|---|---|
| DatabaseYour ERP and portal data | Google Cloud Firestore | EU multi-region (Belgium and the Netherlands) |
| ERP Server APIUsed by the desktop ERP | Google Cloud Run | Netherlands |
| Client PortalYour clients' quote and booking site | Google Cloud Run | Belgium |
| Website and subscriptionslogistics-erp.com | Google Cloud Run | Belgium |
| Software downloadsInstallers and updates | Google Cloud Storage | EU, time-limited download links |
A passkey is created on the user's own device and unlocked with Windows Hello: a face, a fingerprint or a PIN. Nothing is typed that could be guessed, reused or phished.
Every program file, installer, update and Excel add-in we ship carries a digital signature from Intella Logistics Systems B.V.
If the tab is missing, or the signer has another name, do not run the file. Write to us at the address below.
E-mail drafting, translation, news summaries and the portal's quick-quote assistant use Claude, a model made by Anthropic. They are part of the AI Credits plan.
We use a small number of established providers. Each receives only what its task needs.
| Provider | What for | What it receives |
|---|---|---|
| Google Cloud and Firebase | Hosting, database, sign-in, logs, backups | All ERP and portal data, stored in the EU |
| Stripe | Subscription payments | Billing contact and payment details |
| Twilio SendGrid | E-mail sent by the ERP | The messages your users send |
| Anthropic | AI features (AI Credits plan only) | The text of each AI request |
| Microsoft | Translation, and sign-in to Outlook mail accounts you connect | Text to translate; mail you choose to connect |
| Google Maps Platform | Address lookup and distances | Addresses and place names |
| Carriers you connectMaersk, Hapag-Lloyd, CMA CGM and others | Schedules, rates and tracking | The searches and references your users send |
Logistics ERP supports your work. Decisions made with it stay yours. Please read these points before you rely on the software.
Rates, schedules, transit times and tracking events are fetched directly from each carrier's own systems. It is the same information your staff see when they are signed in to the carrier's website. We bring it into the ERP as the carrier publishes it. The content of that data is the carrier's responsibility, so Intella Logistics Systems B.V. is not liable for errors, omissions or later changes in data supplied by a carrier.
E-mail drafts, translations, extracted order data and quick quotes produced by AI can contain mistakes. A person in your company must check them before they are sent or used. We are not responsible for content your users send without checking.
Exchange rates, VAT codes, charge calculations and customs-related fields help your staff work faster. They are not tax, customs or legal advice. Your company remains responsible for correct invoices, declarations and filings.
Your administrators decide who has access. Keep users up to date, remove people who leave, and keep the Windows devices used for the ERP updated and protected. Activity under a valid sign-in is treated as your company's activity.
For the personal data you enter about your own clients, contacts and their staff, your company is the controller and we process it on your behalf. You are responsible for having a lawful basis to store it and for informing the people concerned.
Checks against sanctions lists, export controls and dangerous-goods rules are your company's responsibility. The software does not perform them for you unless a feature says so explicitly.
We work to keep the service running at all times, but we do not guarantee uninterrupted availability. Maintenance, updates and outages at Google Cloud, carriers or other providers can make parts of the service unavailable for a time.
The Client Portal is published under your company's name and domain. The rates, terms and texts you publish there are yours, and so is the responsibility for them toward your clients.
This page describes our measures on the date shown above and may change as the service develops. It is information, not a contract. What we commit to is set out in our Terms of service and in your agreement with us.
Write to us with what you found and how to reproduce it. We reply within two working days. Please do not access or change data that is not yours while you investigate.