of freight decision-makers use five or more systems every day to run their shipment workflows.
Source [1] · 600 respondents, 2026The integrated, full-stack forwarding ERP
One shipment, typed once.
From the first lead to the paid invoice.
Most forwarders run a shipment through a rate spreadsheet, a carrier website, a quoting tool, a bill of lading program, a tracking service, an accounting package and a shared inbox. Logistics ERP puts all of it in one stack. The prospect, the rate, the quote, the order, the documents, the status report and the invoice all read the same record.
"Can you quote 1 × 40' HQ Rotterdam to Busan, cargo ready early October?"
A. Archibugi & FiglioOne record, every module that touched it
Typed once- ProspectsLead from a rate sheet reply12 Sep
- Quick Quote3 offers priced from your rates1 min
- OrderBooked FCL · ONE INNOVATION 011E02 Oct
- DocumentsHouse B/L drafted from the order08 Oct
- Track & TraceSailed · client informed automatically10 Oct
- InvoiceFrom the order's own chargeson arrival
- SOAOn the client's statement of accountopen
0 fields retyped between modulesOpen order
Order 00010 sailed 10 Oct on ONE INNOVATION 011E, ETA Busan 02 Dec.
From your own mailbox, under your name, before they asked.
The patchwork
Seven tools for one shipment, and your team is the glue
Each tool is fine on its own. The trouble is in between: every handover from one system to the next is a retype, a delay and a chance to get it wrong.
A typical forwarding desk prices from Excel sheets that each operator keeps differently. Spot rates come from a handful of carrier websites. The quote is written in a mail or a Word file. The booking is typed again into a bill of lading program, the container number again into a tracking service, and the charges again into the accounting package.
Nothing connects the reply that won the business to the prospect who sent it, or the invoice to the quote it came from. When a client asks "where is my container?", someone opens three systems to answer. When an operator is ill, their rates and their files are ill with them.
A scattered stack also has a price you can see: one subscription, one login and one supplier per tool. And a price you cannot see: margin lost on a charge that was quoted but never invoiced.
Scattered solutionsRetyped at every step
Rate Excelretype →
Quote in a mailretype →
B/L programretype →
Tracking siteretype →
Accounting
Five copies of the same shipment, none of them complete. The client hears from you when they chase you.
One stack, Logistics ERPTyped once
Lead→
Rate→
Quote→
Order→
B/L→
Status→
Invoice
One record, handed on whole. Each module adds its part and the next one starts where the last one stopped.
name data fragmented across those systems as a major challenge. 72% say manual documentation checks are a main source of pressure.
Source [1]Average wait for an LCL spot quote when 20 forwarders were mystery-shopped. Only 9 of the 20 sent a quote at all.
Source [2] · Freightos test, 2016A shipper with five requests out has no reason to wait for the fifth answer. A quote that waits on three systems arrives too late.
Speed comes from not retypingIntegration is not a nice-to-have. It is the difference between answering in a minute and answering on Thursday.
See the flow
The flow
From first lead to paid invoice, on one record
Eight steps a forwarder takes on every client. Each one is a module of the same ERP, and each hands the next exactly what it needs. The green line under each step is what the next one no longer has to type.
Order 00010the same client, cargo, route and charges, from step 01 to step 08
SellFind the business and price it faster than anyone
Find and win the lead
Prospects searches the web by keyword and country for importers and exporters on your lanes. Rate Publisher sends them and your clients your rates every week, and replies arrive in the ERP's own mailbox, filed against the company.
Hands onThe company, its contacts and the lanes it asked about
Keep every rate current
Rate contracts hold every vendor's price in the model that vendor uses. The Carrier data fetcher brings spot rates and sailings in from the carriers. Surcharges map to your charge codes, and one exchange rate table converts everything.
Hands onA buy price per service, in your charge codes and your currency
Quote in a minute
The E-mail Agent reads the client's request and starts a Quick Quote. Rate templates chain the contracts door to door with your margin and the client's discount. The offer goes back as a reply built from your text and e-mail templates.
Hands onThe accepted offer: mode, route, cargo, buy and sell price
OperateMove the cargo and keep the client informed
Book the order
The accepted offer becomes the order, with nothing typed again. Clients can book themselves in your Client Portal, and your overseas partner can work on the same order ticket.
Hands onParties, cargo, services and every charge, buy and sell
Ship and document
Consol orders, house and master bills of lading and the shipment documents are generated from the order, not retyped from it. Controlled goods get an import or export licence ticket, and each shipment is written off against the licence.
Hands onContainer, vessel, B/L and customs references
Report before they ask
Track & Trace follows the carrier, and Auto status e-mails the client when something changes, from your own mailbox. The client can also see it live in your portal, and the E-mail Agent answers "where is it?" from the live order.
Hands onMilestones and dates, the facts the invoice and the client need
Account and steerGet paid for every charge, and see where the margin is
Invoice and collect
Sales and purchase invoices come from the order's own charges, with your VAT codes and exchange rates. The SOA shows each company's open and paid items, their aging and their payment schedules.
Invoices AR / APSOAVAT codes
Hands onThe real margin per shipment, per lane and per client
Steer the business
The dashboard opens on open orders, overdue and delayed shipments, licences, invoices AR and AP, and shipment trends by mode. Because it reads the same records, the numbers are the ones your team is working on.
DashboardUrgent orders & licencesTrends
Hands back to 01Which lanes sell, so next week's rate sheet goes to the right prospects
What changes
More leads, better rates, faster answers, a better name
The benefits of one stack are not in any single module. They come from modules that share a record and can hand work to each other.
Weekly rates · Importers NLSent Mon 09:00
Recipients48
Replies this week5
Reply from Bos LogisticsNew lead
Every rate sheet is a reason to reply
Prospects finds the importers and exporters on your lanes. Rate Publisher keeps your price in their inbox every week, priced from the same templates your team quotes from. A reply lands next to the company it came from, not in someone's personal mailbox.
More requests from the same sales team About Rate Publisher →Rotterdam → Busan · 40' HQRate template
Ocean freight · spot, fetched todayUSD 1,840
Pre-carriage · zone 3EUR 410
Margin · client discount12% · −2%
One rate engine, one margin policy
Every vendor's contract in one place, in the price model the vendor uses. Carrier spot rates arrive by themselves. Quick Quote, Rate Publisher, the portal, orders and invoices all price from the same engine, so every operator quotes the same client the same price.
No more "which sheet is the latest?" About the rate engine →One stack · E-mail Agent + Quick Quote~1 min
Average forwarder, mystery-shopped [2]101 h
The first good price wins
The E-mail Agent turns a request mail into shipment data, Quick Quote prices every option from your rates, and the reply goes out with the offers. Order questions are answered from the live order. No system to switch to, so nothing to wait for.
Answer while the client is still at their desk About the AI agents →Auto status · Order 00010 · to the client"Container OCGU8014722 sailed from Rotterdam on 10 Oct. The carrier expects arrival in Busan on 02 Dec."
Next reportOn arrival
Status reports clients don't have to ask for
Track & Trace and the order know the same container, so Auto status can tell the client what changed, at the times you set. The same status is live in your Client Portal. Your team checks the exceptions instead of carrier websites.
Fewer "where is my container?" calls About Track & Trace →QuotedTHC, DOC, BAF, pre-carriage
BookedTHC, DOC, BAF, pre-carriage
InvoicedTHC, DOC, BAF, pre-carriage
Charges carried from quote to invoiceComplete
Typed once, right everywhere
Cargo, weights and volumes are held once and used by every document and charge that depends on them. The invoice comes from the charges you quoted and booked, so a charge cannot go missing between three systems.
No margin lost in a handoverPortalportal.your-company.com
Rate reportsYour logo · 24 languages
Status e-mailsFrom your own mailbox
A small forwarder with a big forwarder's service
Weekly rate reports, instant quotes, a booking portal on your own domain and status updates before the client asks. To your clients, it is the service of a digital forwarder, and it carries your name.
Clients remember who kept them informed About the Client Portal →
Every module
The whole forwarding desk, in one application
Grouped the way they appear in the ERP's own menu. One login, one supplier, and every module reads the same companies, orders and charges.
CRMFind and keep clients
- ProspectsKeyword searches find importers and exporters by country. Candidates become prospects in your list.
- E-mailYour mailboxes inside the ERP, with each mail filed against the company and the order.
- E-mail Agent AI CreditsTurns a request into Quick Quote offers and answers order questions from the live order.More →
LogisticsPrice, quote, book and follow
- Rate ContractsEvery vendor's rates: ocean FCL and LCL, air, truck, customs, warehouse and insurance.More →
- SchedulesVessel and flight schedules next to the rates they belong to.More →
- Rate TemplatesContracts chained door to door, with your margin and each client's discount.More →
- Rate PublisherBranded weekly rate reports to clients and prospects, on a schedule.More →
- Quick QuotesEvery shipment option priced in seconds, sent as one offer.
- OrdersFrom request to arrival notice: shipment modes, services, consol orders, bills of lading.More →
- Track & TraceCarrier status for ocean FCL, LCL and air, with Auto status reports to the client.More →
Products and channelsServices to sell, and places to sell them
- Import / Export licencesA licence ticket from request to the last shipment written off against it.More →
- Client Portal Add-onQuotes, bookings, status and invoices for your clients on your own domain.More →
- Forwarder AllianceYour overseas partner on the same order ticket.More →
- Excel Add-inYour own Excel rate templates, priced live by the same rate engine.More →
AccountingGet paid for every charge
- InvoicesSales and purchase invoices from the order's own charges.
- SOAStatement of account per company: open and paid, aging and payment schedules.
Data and connectionsOutside data in, without copy-paste
- Carrier data fetcher Add-onSpot rates and schedules from the biggest ocean carriers and air rates from CargoGuide, into your contracts.More →
SettingsSet once, used by every module
- Charge codesYour own codes. Each carrier's surcharge names are mapped to them once.
- Exchange ratesOne FX table for quotes, rate reports, Excel and invoices.
- VAT codesThe VAT rules every invoice line follows.
- E-mail and text templatesYour wording for offers, status reports and replies, written once and reused.
- E-mail accountsYour own mailboxes, so every message goes out under your name.
Above them all, the Dashboard: open orders, consol orders, import/export licences, invoices AR and AP, urgent orders and shipment trends, read from the same records. Modules marked "Add-on" or "AI Credits" are subscribed per company. The rest run in the Logistics ERP user licence.
Side by side
Scattered solutions or one stack
The same forwarding work, done two ways. The difference is not the features of any one tool. It is what happens between them.
| The task | Scattered solutions | Logistics ERP, one stack |
|---|---|---|
| Where the rates live | A spreadsheet per operator, plus carrier websites and a rate platform | Rate contracts and templates in one engine, carrier spot rates fetched into them |
| A request comes in | Read the mail, open the sheet, convert currencies, type a quote | The E-mail Agent reads it, Quick Quote prices every option, the reply goes out |
| Booking | The quote is typed again into an operations or B/L program | The accepted offer becomes the order |
| Status to the client | Someone checks the carrier site and writes a mail when asked | Track & Trace and Auto status report before they ask, live in the portal too |
| Invoicing | Charges typed again into accounting; extra costs found late or never | Invoices from the order's charges, VAT and FX applied, followed up in the SOA |
| Sales follow-up | Leads in someone's inbox or a separate CRM nobody updates | Prospects, rate reports and replies on the same company record |
| An operator is away | Their sheets, mails and notes are away with them | The order, the mails and the status are where the next person looks |
| Suppliers and logins | One contract, one login and one support desk per tool | One application, one supplier, one login per user |
Your numbers
What the handovers cost you
Count the times one shipment is typed into another system, and what your separate tools cost. The figures are an illustration for your company, not a promise or a market average.
- Time your operators spend retyping between systems
- Subscriptions for tools that one stack replaces
Not counted: charges lost between quote and invoice, and requests lost to a faster forwarder.
Hours retyping per year
Cost of that time
Separate tools per year
The patchwork, per year
A handover is any time shipment data is typed from one system into another: rate sheet to quote, quote to booking, booking to B/L, B/L to tracking, order to invoice. Five is a common count.
Stop gluing tools together. Run every shipment on one stack.
Prospects, rates, quotes, orders, documents, licences, status and invoices in one Logistics ERP, licensed per named user. Add the Client Portal, carrier data and AI credits when you need them.
Sources
- Deep Current survey of 600 freight decision-makers in Europe, North America, the Middle East and Asia, September 2025 to January 2026: 68% use five or more systems daily for shipment workflows, 69% cite fragmented data across systems as a major challenge, 72% cite manual documentation checks as a primary source of operational pressure. Deep Current builds AI tools for logistics: Cyprus Shipping News, 27 Feb 2026
- Freightos mystery-shopper test of 20 forwarders, posing as a US importer asking for an LCL quote from China to Chicago, 2016: average wait 101 hours, 9 of 20 provided a quote: DC Velocity, March 2017