Dual-use exports authorised by EU member states in 2022. Every euro of it needed a licence or an authorisation first.
Source [1]Import and export licences for controlled goods
Your clients need a licence.
Be the one they ask.
Most shippers with controlled goods have no idea who arranges an import or export licence. Offer it as a professional service from your Logistics ERP and Client Portal: a paid service of its own, and every shipment under the licence comes to you.
"Our buyer in Korea says we need an export licence for the laser modules. Can you arrange that, or do you know who can?"
Export licence · NL → KR · 0000007Action needed
Received02 Oct
Goods review · dual-use 6A00503 Oct
Compliance checks · all parties clear05 Oct
Documents · end-user certificate neededtoday
With the authority
Decision
Licence in use
Same ticket as your team's file in the ERPUpload document
3 of 4 mandatory documents verified
Submission to the authority unlocks when the end-user certificate is verified.
The missing piece
The question your clients don't know who to ask
Machines, lasers, electronics, chemicals, drone parts: plenty of ordinary goods need a licence to cross a border. The client usually finds out late, and has nobody to turn to.
A shipper who imports or exports controlled goods rarely does it often enough to know the rules. The supplier says "you need a licence", the buyer asks for an end-user certificate, and the cargo is already packed. Their accountant does not handle it. Their lawyer has never filed one. So they ask the one party already working on the shipment: their forwarder.
Most forwarders answer "you need a customs consultant" and give a name, or none. The client goes elsewhere, the licence is arranged by someone else, and the shipments under that licence often go with the party who arranged it.
That answer is the missed revenue. You already know the trade lanes, the authorities and the documents. What is usually missing is a process that gets the answer right every time and lets the client follow it, without turning your inbox into the file.
TodayRevenue walks out
Client asks you→
"Try a consultant"→
Licence elsewhere→
Freight elsewhere
You lose the fee, the renewals and the freight. And the client remembers that you could not help.
With the licence serviceRevenue stays
Client asks you→
Your ticket→
Licence issued→
Your shipments
You charge for the licence, then move the goods it covers. Renewals, extensions and amendments start from the same licence, with you.
Worth of goods whose licence was denied in the same year. A wrong classification or an unscreened party ends a deal.
Source [1]EU countries must be able to fine a company at least this much, or €40 million, for the most serious sanctions breaches.
Source [2] · Directive (EU) 2024/1226The forwarder already holds the trade lane, the cargo details and the client's trust. The licence question lands with you anyway.
The shipment follows the licenceWhen a client asks "do you know who can arrange the licence?", the answer should be "we do, here is your ticket".
How the ticket works
More revenue
One licence, five ways to earn
A licence is not a one-off favour. It runs for months, covers many shipments and comes back for renewal. Each of these is billable from the ticket.
The licence fee
Classification, screening, documents and the application to the authority, charged on the ticket and invoiced from it.
Once per request"No licence required" advice
A recorded decision with the legal basis and rationale is worth paying for. The client ships with confidence.
When goods are not controlledThe shipments it covers
A licence holds a permitted quantity and value per goods line. Each shipment drawn on it is freight you handle.
For the life of the licenceCustoms per shipment
Every write-off against the licence carries the order and the customs declaration (MRN). The declarations are yours too.
Per shipmentRenewals, extensions, amendments
Start from the issued licence: trade lane, goods and parties are copied. A new address or more quantity is a new fee.
When the licence runs low or ends
Why a professional module
A correct answer needs a process, not a mailbox
A licence goes wrong on details: a missing HS code, an end user nobody checked, an unsigned certificate. The licence module in Logistics ERP refuses to skip a step, so every client gets the same careful result.
Laser module LM-40Dual-use
HS code9013 20 00
Control number6A005
Screening starts once every goods line has an HS code
Classification first
HS code, control number for dual-use or military goods and the UN number for dangerous goods, per goods line. The client may answer "not sure": classifying is your job, and your value.
No application built on a guessLicence requiredYes · individual export
AuthorityNational export control office
Legal basisReg. (EU) 2021/821
Sanctions applyNo
The requirement decided and written down
Required or not, which licence type, which issuing authority, the legal basis and the rationale. "No licence required" is a result too, recorded the same way.
Your advice, documented for the client and for youExporter · your clientClear
Importer · BusanClear
End user · DaejeonClear
IntermediaryNot involved
Every party screened
Exporter or importer, consignee, end user, intermediary and manufacturer, each with the lists checked, the screening tool, a reference and a result. Documents come next only after a clear result.
Proof of due diligence, party by partyCommercial invoiceVerified
Technical specificationVerified
Power of attorneyVerified
End-user certificateRejected · unsigned
Documents verified, not just received
A checklist per licence: mandatory and optional documents, each verified or rejected with a reason the client sees. The ticket is ready for submission only when every mandatory one is verified.
Fewer queries from the authorityQuery from the authority · due 21 Oct"Please describe the end use of the laser modules at the end user's site."
Forwarded to clientAnswered 15 Oct
Authority questions with a deadline
Submission, authority reference and expected decision date in one step. Questions from the authority get a due date, can be forwarded to the client, and the answer comes back to your specialist.
No deadline lost in an inboxLicence EX-2026-4471Active
Laser module LM-40 · 400 pcs320 used
Expires 30 Nov 202680% used · renew
The licence in use, line by line
Licence number, dates, conditions and the permitted quantity and value per goods line. Each shipment is reserved or written off with its order and MRN, and the balance warns at 80% used and 30 days before expiry.
The client renews with you, in time
How it works
Two ways in, one licence ticket
Some clients will always send an e-mail. Others prefer a guided form. Both end in the same ticket in your ERP, worked through the same eleven steps.
From an e-mail requestThe client writes to your team, as they always have
- 1Client
"Can you arrange the licence?"
The request arrives in your mailbox, usually with half the facts: a product name, a country, a date.
Typical first e-mail"40 laser modules to Korea, ready next month. The buyer says we need an export licence." - 2Your specialist
Opens a licence ticket in the ERP
Request type, import or export, trade lane, planned first shipment, goods and parties go into the ticket from the e-mail. From here on, the ticket is the file, not the mail thread.
- 3Your specialist
Asks for exactly what is missing
The document checklist shows what the authority will want: commercial invoice, technical specification, end-user certificate, power of attorney. One clear reply instead of five chasers.
- 4Your specialist
Reports each stage in plain words
The client report gives the status as a PDF and an e-mail, in the same sentence the portal would show. You send it when a stage is reached.
- 5You and the client
Next time, in the portal
Invite the client to your Client Portal. Their next request starts in the guided form, and documents and answers land in the ticket instead of your inbox.
From a Client Portal digital ticketThe client fills in a guided request on your own domain
- 1Client
A guided request in five steps
Request, goods, parties, documents, review and submit. HS code optional ("we'll find it"), and "not sure" is a valid answer to dual-use and military.
1 Request2 Goods3 Parties4 Documents5 Review - 2Your ERP
In your ERP within seconds
The portal and the ERP share one licence record. It opens marked as a Client Portal request, with goods, parties and uploaded documents already filled in. Nothing is retyped.
- 3Client
Follows seven stages live
Received, goods review, compliance checks, documents, with the authority, decision, licence in use. The list shows "Action needed" when a document or a question waits for them.
In progressAction neededActiveClosed - 4Client and your specialist
Answers and uploads in the ticket
Questions from the authority that you forward appear for the client to answer, with attachments. The answer reaches your specialist, never the authority directly. Updates and remarks sit in one place.
- 5Client
The licence in use, and its invoice
The client sees the balance per goods line, renews or extends from the licence, and finds the licence invoice under Payment.
In your Logistics ERP
One licence ticket, eleven steps
About the Client Portal
Your team works every request the same way, whichever road it came in by. Each status change is written to the ticket's history, and the next step opens only when the previous one is complete.
- 01Request detailsType, direction, trade lane, dates
- 02Goods and classificationHS code, control number, UN number
- 03Licence requirementType, authority, legal basis
- 04Party screeningLists, reference, result per party
- 05DocumentsVerified or rejected with a reason
- 06SubmissionAuthority reference, expected decision
- 07Authority queriesDue dates, forwarded to the client
- 08Issued licenceNumber, expiry, limits per line
- 09Usage and balancePer shipment, with order and MRN
- 10Client reportPDF and e-mail in plain words
- 11Charges and invoicesInvoiced from the ticket
What the client sees
Your team works the detail. The client sees progress.
Your specialists see sixteen precise statuses. The client sees seven stages and one sentence that explains each, the same in the portal, the PDF report and the e-mail.
| Client stage | Your ERP status | What your team is doing |
|---|---|---|
| Received | New | Reading the request and opening the ticket |
| Goods review | Classification | Finding the HS code and control number for every goods line |
| Compliance checks | Screening · No licence required | Screening every party and deciding whether a licence is required at all |
| Documents | Documents pending · Ready for submission | Collecting and verifying the documents the authority needs |
| With the authority | Submitted · Under review · Question from the authority | Following up the application and answering questions |
| Decision | Approved · Rejected | Recording the outcome, the licence number and its conditions |
| Licence in use | Active · Used up · Expired | Booking each shipment against the balance until renewal or close |
The client can change the request until the goods review starts, upload documents up to the documents stage, and withdraw a request while your team is still preparing it.
Your numbers
What the missing service is worth to you
Set your own fee, volume and margin. The figures are an illustration for your company, not a promise or a market average.
- Licence fees invoiced from the ticket
- Freight and customs on every shipment the licence covers
- Renewals that start from the licence you already hold
Licence fees per year
Margin on shipments under those licences
Extra revenue per year
Renewals, extensions and amendments come on top. Shipments are counted once per licence issued; if most of your clients ship the goods themselves, set shipments to zero and you still have the fees.
Stop sending clients to a consultant. Become the licence desk they were looking for.
The licence module runs in Logistics ERP. Licence tickets for your clients are part of your Client Portal, on your own domain and under your own name.
Sources
- European Commission, first annual report on the implementation of Regulation (EU) 2021/821 (COM(2025) 19), covering 2022: dual-use exports of €57.3 bn authorised, licences denied for goods worth €0.98 bn: Cooley summary
- Directive (EU) 2024/1226 on criminal offences and penalties for the violation of Union restrictive measures, Article 7: for legal persons, maximum fines of not less than 5% of total worldwide turnover or €40 million for the most serious offences: EUR-Lex