The agent reads the request and its attachments, and the ERP quote engine prices every service from your rates.
Quick Quote agent · typical requestAI agents in your Logistics ERP mailbox
The client's e-mail is in.
The precise answer is ready a minute later.
Two agents work inside the e-mail window your team already uses. Quick Quote reads a request and its attachments and turns it into priced offers from your own rates. Logistics Order answers "where is it, is it paid, is the B/L ready?" from the live order, not from a week of old e-mails. Your operator checks and sends.
Request: 2 × 40'HC Rotterdam → Busan, pickup Venlo. Packing list and SI attached.
Back to e-mail
AI agentStart
Quick Quote
Reads the e-mail and attachments, extracts cargo and container data, then your quote engine prices it.
- Select shipment types
- Review shipment data
- Pickup & delivery
- Pick offers & reply
Reads 2 attachmentsStart
Logistics Order
Pick the order and the subject. The agent drafts the reply from live order data. It never guesses the order.
- Select order
- Select category
- Generate reply
Start
3 offers priced · reply drafted · PDF attached
Ready to check and send. Saved as a Quick Quote, linked to the e-mail.
Why it matters
In forwarding, the inbox is where business is won or lost
Every request for a price and every "any news?" lands in an operator's mailbox. How quickly and how precisely that mailbox answers is what the client sees of your company.
A shipper who sends a request often sends it to more than one forwarder. The first clear, priced answer is the one they read first, and often the one they book. A quote that waits until an operator has a free hour arrives after the decision.
Once the cargo moves, the questions change: where is the container, did the export entry clear, has the invoice been paid, is the bill of lading final? The answers exist, but they are spread over the order, the carrier, accounting and a long e-mail thread. Finding them takes longer than writing the reply, and a reply written from memory is how a wrong date reaches the client.
The E-mail Agent does the reading and the gathering. Your operator keeps the judgement and the send button.
A request for a quote, by handHours
Open PDF and packing list→
Retype cargo and containers→
Look up rates per service→
Write the offer e-mail
The client got two other quotes in the meantime.
With the Quick Quote agentAbout a minute
Agent reads e-mail + files→
Rate engine prices it→
Offer e-mail drafted→
Operator checks, sends
Your offer arrives while the client is still at their desk.
"Is the B/L ready? Has it sailed?"From the order
Operator picks the order→
Agent reads its live facts→
3 reply drafts→
Operator picks one, sends
No scrolling through fourteen e-mails to find out what was promised.
Shipment request, offers, booking and payments, service status: each answered from its own part of the order.
Logistics Order agentShort, standard and detailed, each marked with how sure the agent is that the order answers the e-mail.
Logistics Order agentThe agent drafts. Your operator reads, edits if needed and presses Send, from their own mailbox.
Both agents, by designSpeed wins the quote. Precision keeps the client. The agents give your team both, on every e-mail.
See the minute
1 · Quick Quote in a minute
From a request e‑mail to priced offers before the coffee is cold
The AI reads. Your rate engine prices. The agent never invents a rate: every amount in the offer comes from your own rate templates, margins and charges, the same ones your team quotes with by hand.
- 0:00YOU
Open the e-mail, press AI agent, start Quick Quote
Tick the shipment types to price (Ocean FCL, LCL, Air, Truck, Rail) and the attachments to read: PDF, Word, Excel, CSV or a forwarded e-mail.
- 0:20AGENT
The request becomes shipment data
Cargo lines, weights and volumes, containers, ports, pickup and delivery addresses and the Incoterm are filled in. You see every field and can correct one before anything is priced.
- 0:45ERP QUOTE ENGINE
Every service is priced from your rates
Freight, trucking, customs and local charges, per carrier and routing, with transit times. Tick the offers you want to give.
- 0:58YOU
Reply with the offers
The reply e-mail is written from your template, in the language you pick for the client, with the Quick Quote PDF attached. The Quick Quote is saved and linked to the e-mail, so the follow-up "can you improve the price?" lands on the same quote.
0:00Request e-mail2 attachments
From purchasing@client.com · Subject: Quote 2x40HC RTM-PUSHi, please quote 2 × 40'HC from our warehouse in Venlo to Busan, FOB. Packing list and shipping instruction attached. Cargo ready next Tuesday.
PDFShipping instruction.pdfXLSXPacking list.xlsx
0:20Shipment data, read by the agentReview
- Route
- Venlo → Busan
- Containers
- 2 × 40'HC
- Cargo
- 36 PLT · 28,400 kg
- Volume
- 76.8 m³
- Incoterm
- FOB Rotterdam
- Pickup
- Venlo, Tue 08:00
0:45Offers, priced by your rate engine2 selected
| Carrier | Routing | Transit | Total | |
|---|---|---|---|---|
| HMM | Direct | 34 d | € 4,980.00 | |
| ONE | via Singapore | 38 d | € 4,640.00 | |
| CMA CGM | via Port Klang | 41 d | € 4,515.00 |
0:58Reply readyYour operator sends
Dear Mr Jansen, thank you for your request. Please find our offers for 2 × 40'HC Venlo – Busan below…PDFQuick Quote 0000267.pdf
YOUR PRICESThe AI never sets a rate
It reads the request. Prices come from your rate templates, margins and charges in the ERP, exactly as when your team quotes by hand.
YOUR CHECKEvery field is visible
Shipment data, stops and offers are shown step by step. Correct a weight or a port and the offers recalculate.
FOLLOW-UPOne quote per conversation
Reply as a new, improved or updated offer, or cancel it, from the same linked Quick Quote. No second quote for the same request.
TO BOOKINGReady to become an order
The saved Quick Quote holds the cargo, stops and chosen offer, so the booking starts from data, not from a retyped e-mail.
2 · Order replies without the e-mail hunt
The answer comes from the order as it is now, not from what someone wrote last week
A client writes "Any update?" and the operator starts digging: the thread, the carrier site, accounting, a colleague. The Logistics Order agent reads the order itself: every service and handling, the carrier's Track & Trace, cut-offs, invoices and bills of lading.
Today: searching the threadFour places to look
RE: RE: FW: Booking 1x40HQ Sassuolo – Busan14 messages
Archibugi OperationsToday 08:41Any update on the container? Also please confirm the B/L is ready, our bank needs it.
You9 OctContainer delivered to the terminal, sailing planned this weekend…
Yang Ming Booking Desk8 OctRevised ETA Busan 02-Dec, vessel ONE INNOVATION 011E…
Accounts7 OctFW: invoice 2026-0412 sent to client, payment term 30 days
Customs desk6 OctExport entry submitted, waiting for release
Archibugi Operations2 OctAttached the commercial invoice and packing list for the shipment
Which ETA is current? Was the export entry released? Is the B/L draft or final? Has the invoice been paid? Four places to look, before writing a word.
- The operator rebuilds the story from old e-mails and other systems
- The newest fact may not be in the thread at all
- A planned date gets written as if it happened
- When the operator is away, the client waits
With the Logistics Order agentDrafts in seconds
✓Files✓Order3Reply
| Order | Client | Route | Status |
|---|---|---|---|
| 00010 | A. Archibugi & Figlio | RTM → PUS | In transit |
| 00009 | Hanjin Logistics | HAM → ICN | Booking |
A · Shipment requestB · OffersC · Booking / paymentsD · Service status
Standardhigh
Dear Mr Archibugi, container OCGU8014722 on order 00010 sailed from Rotterdam on 10-Oct-2026 on the ONE INNOVATION 011E. The carrier expects arrival in Busan on 02-Dec-2026 (estimate). Export customs was cleared on 08-Oct-2026. The B/L is in draft and will be sent once final.
Shorthigh
Order 00010 sailed 10-Oct on ONE INNOVATION 011E, ETA Busan 02-Dec (estimate). B/L follows once final.
Detailedhigh
Pickup Sassuolo: done 06-Oct. Container delivery terminal: done 07-Oct. Export entry: cleared 08-Oct. Departure Rotterdam: 10-Oct, actual…
- Facts from the live order and the carrier's own Track & Trace
- Actual and planned times kept apart, always
- Draft B/L never promised as issued; open and overdue invoices named
- Any colleague can answer for any order, in the client's language
What the client receives
The reply is not a bare text. When the operator takes a draft, it goes out in your status-report layout: your logo, the order number, the agent's answer, and under it the facts the client asked about.
For a status question that is the order journey and the carrier's Track & Trace. For booking and payment it is the booking, the cut-offs and the invoices with their open amounts. For an offer, the agreed prices. For the request, what was booked.
A · SHIPMENT REQUEST"What exactly did you book?"
Cargo lines, containers, pickup and delivery, options, and what is still missing.
B · OFFERS"What was the agreed price?"
The agreed sell price per service, as it stands. No new prices, no discounts.
C · BOOKING / PAYMENTS"Is it booked? Is it paid?"
Booking numbers, cut-offs, invoices, open and overdue amounts, B/L status.
D · SERVICE STATUS"Where is my shipment?"
Every step from pickup to delivery, carrier tracking first, actual or planned.
Fromops@your-company.comTooperations@archibugi.exampleSubjectRe: Any update on the container? · Order 00010
YC
Your CompanyLogistics Order
Status as of16 Oct 2026, 09:14
Order00010
Dear Mr Archibugi,
Container OCGU8014722 (40 HQ) on order 00010 sailed from Rotterdam on 10-Oct-2026 on the ONE INNOVATION 011E. The carrier expects arrival in Busan on 02-Dec-2026 (estimate).
Export customs was cleared on 08-Oct-2026. The bill of lading is still a draft; we will send it as soon as it is final.
Order journey
✓Pickup
✓Export customs
✓Departure
Arrival
Delivered
Track & Trace
Yang Ming
Rotterdam → Busan
ContainerOCGU8014722 · 40 HQVessel / voyageONE INNOVATION 011E
Departed RotterdamActual10 Oct 2026, 01:25
Arrives BusanEstimate2 Dec 2026, 22:00
Anna Smit · Your Company · +31 20 123 4567
| The client asks | By hand, the operator… | The agent reads from the order |
|---|---|---|
| "Where is my container?"D · Service status | Opens the carrier website, scrolls the thread for the last ETA, asks the trucker | Carrier Track & Trace, departure and arrival with actual or estimate, every service step with its planned or actual time |
| "What is the handling status?"D · Service status | Checks with customs, warehouse and trucking colleagues one by one | Each service and its handlings: pickup, loading, export entry, storage, delivery, in journey order |
| "Is the bill of lading ready?"C · Booking / payments | Searches attachments for the latest draft, asks documentation | Each B/L, HAWB or MAWB with its status. Draft is said as draft; only Final is called issued |
| "Has our payment arrived?"C · Booking / payments | Asks accounts, waits for an answer, forwards it | Every invoice with its amount, open amount and due date; overdue said plainly |
| "Can you confirm the cut-offs?"C · Booking / payments | Digs out the carrier's booking confirmation | Booking number, vessel and voyage, cargo / CY, VGM, documents and S/I cut-offs |
| "What did we agree for this shipment?"A · Request · B · Offers | Finds the offer e-mail from weeks ago and hopes it was the last version | The shipment request as booked and the agreed sell price per service, exactly as on the order |
Built-in care
Fast is only useful when it is right
A wrong date in a client e-mail costs more than a slow one. The agents are held to rules that keep every reply checkable, and your operator always has the last word.
THE ONE RULEEvery fact comes from the order or the e‑mail
No invented time, price, status, document or container number. What the order does not hold is said to be not available yet.
ACTUAL ≠ PLANNEDA plan is never written as done
Planned times are "planned" or "expected". The carrier's tracking, when present, beats the plan for departure and arrival.
THE RIGHT ORDERThe operator picks it, the agent never guesses
When the selected order does not seem to match the e-mail, every draft says so in its first line and is marked low confidence.
YOUR BUSINESSCost and margin stay inside
No buying prices, vendor rates, margins or internal ids in a reply. Prices are the agreed sell side, only when the question is about price.
HUMAN IN THE LOOPNothing is sent by itself
Drafts appear in the e-mail window. The operator reads, edits and presses Send from their own mailbox and signature.
CLIENT'S LANGUAGEAnswers in the language they wrote in
A Dutch question gets a Dutch reply, a Korean one a Korean reply, with dates written the same clear way.
Your hours
What answering e‑mail costs your team today
Set your own volumes and minutes. The figures are an illustration for your company, not a promise or a market average.
- Quick Quotes out while the request is still fresh
- Order questions answered without the thread hunt
- Any colleague can answer for any order
Quote requests
Order questions
Hours a year back on quotes
Hours a year back on order questions
Hours back per year
Counted over 52 weeks. The minutes with the agent include your operator reading and checking the draft. One full-time employee works about 1,700 hours a year.
Answer the request first. Answer the question right.
The Quick Quote and Logistics Order agents run inside the Logistics ERP e-mail window, on your own rates, orders and mailboxes. They are switched on with AI Credits in your Logistics ERP subscription.